Q: Are your toys new or used?
A: All our toys are genuine, brand new, along with the original box and instructions.
Q: Do your toys come with a warranty?
A: Yes, your satisfaction is guaranteed! Please visit Kidzlane Return Policy for Return & Replacement information
Q: What is your return policy?
A: Yes, your satisfaction is guaranteed! Please visit Kidzlane Return Policy for Return & Replacement information
Q: What type of payments do you accept?
A: Kidzlane accepts Visa, MasterCard, American Express, and PayPal.
Q: Do I have to pay tax?
A: All items shipped within the state of New York will be charged 8.875% sales tax. Sales tax is not applicable on orders shipped anywhere outside of New York.
Q: How much do you charge for shipping?
A: Please see the shipping table below:
| Shipping Method | Weight | Cost |
|---|---|---|
| Standard Shipping | Free | |
| Second Day | Up To 4 Pounds | $19.99 |
| Second Day | 4-12 Pounds | $24.99 |
| Next Day | Up To 4 Pounds | $24.99 |
| Next Day | 4-12 Pounds | $49.99 |
Q: How long does it take to receive my order?
A: Domestic orders (USA orders) are generally shipped within 1 business day. Orders received and processed before noon EST will ship out the same day. Free standard shipping you should expect to wait about 1-6 business days to receive your order. We will provide you with a tracking number as soon as your order is shipped so that you can track it online and see when it is going to arrive.
Q: Do you ship international?
A: Currently we do not ship internationally, international customers stay tuned; we are in the midst of working on future international shipping options.
