Refund policy
RETURNS:
At Kidzlane, customer satisfaction is the first priority and we strive for only happy customers and smiling children! If for any reason you are not completely pleased with your purchase and would wish to return your item, Kidzlane offers a 30 day return policy (from the purchase date) with a money back guarantee. Please be informed that if your item is not defective and the items packaging has been tampered with, a restocking fee will apply.
REPAIRS & REPLACEMENTS:
Did your item stop working, broke or is malfunctioning? Don’t worry, Kidzlane has got you covered! With our 90 day repair/replacement policy we offer to repair your item, making it good as new! If that's not possible, we will replace the item for you, free of charge. If it has passed our 90 day repair/replacement policy, rest assured, Kidzlane still has you covered. We will still repair your item with just one condition: you pay shipping. Lastly, please understand that if your item was purchased over a year ago and you would like to get it repaired, there will be a repair charge of $8.00 along with shipping.
We value our customers and always look forward to your input. Our Motto: Safety, Quality & Customer Satisfaction – First Priority!
Please don’t hesitate to contact us regarding any concern, at: info@kidzlane.com
